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If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to anothe...
ITIL Foundations Certificate
In this course, you will describe the fundamental concepts of ITIL®, and identify the stages of the IT Service Management Lifecycle. You will do so by first analyzing existing services in the Continual Service Improvement (CSI) state, and then working back through the service lifecycle to the initiation of services in Service Strategy (SS). You will: Describe the history and basic concepts of ITIL. Describe Continual Service Improvement in the IT Service Lifecycle. Describe Service Operation in the IT Service Lifecycle. Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. Describe Service Transition in the IT Service Lifecycle. Desc...
Familiarity with IT terminology and IT-related work experience are recommended.
The target student is any IT professional who works in IT service support and delivery: including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.
Starts: 08/27/2018 – Ends: 08/31/2018
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Starts: 10/22/2018 – Ends: 10/24/2018
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