Facebook Twitter Blogger You Tube

877.484.1182

Course Locator
Use any of the options below to search for available courses.
Oops!
ITILLook for Guaranteed to Run courses!

Course At A Glance
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL®) Foundation Certification (2011 Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to anothe...
ITIL Foundations Certificate
In this course, you will describe the fundamental concepts of ITIL®, and identify the stages of the IT Service Management Lifecycle. You will do so by first analyzing existing services in the Continual Service Improvement (CSI) state, and then working back through the service lifecycle to the initiation of services in Service Strategy (SS). You will: Describe the history and basic concepts of ITIL. Describe Continual Service Improvement in the IT Service Lifecycle. Describe Service Operation in the IT Service Lifecycle. Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. Describe Service Transition in the IT Service Lifecycle. Desc...
Familiarity with IT terminology and IT-related work experience are recommended.
The target student is any IT professional who works in IT service support and delivery: including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.
Starts: 01/08/2018 – Ends: 01/12/2018
ONLINE
Request a Quote
Starts: 04/09/2018 – Ends: 04/13/2018
ONLINE
Request a Quote
Maximize Your Training with Ultimate Bootcamps! Ultimate Bootcamp Logo

Ultimate Bootcamp® is an international brand signifying the best possible training experience available today. In an Ultimate Bootcamp® students get extended class hours, one-on-one attention, more action-packed labs and courseware than you will find anywhere else, and also exposure to third-party tools that are not available in other training courses. The Ultimate Bootcamp uses the tested and proven "Learn It. Do It. Know It." method for training which leaves the students with practical hands-on knowledge and experience and makes it possible to feel confident using the product in any real-life situation. Rest assured when you see the UB logo that this is the best training possible!

Back to Search

 

Training and Certification Courses and Bootcamps in VMware | Microsoft Technical | Microsoft Developer | Microsoft Sharepoint | Security | Cisco | Citrix