ITIL® concepts provides a baseline for how to support business outcomes, enable business change, manage risk in line with business needs, optimize customer experiences, show value and continuously improve. Our ITIL Foundation course helps IT professionals understand ITIL terminology, processes, and innovations that can change the way they do business. Foundation is a prerequisites for follow on ITIL Intermediate courses. The ITIL Foundation Certificate is worth two credits in the ITIL Qualification Scheme.
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