Facebook Twitter Blogger You Tube


MS 20688 - Supporting Windows 8.1

Facebook Share on Facebook
5 Days
MS 20688 - Supporting Windows 8.1

Join our Mailing list


Course At A Glance

In this course, students learn how to plan and implement the installation, management, and maintenance of Windows 8.1. Course participants develop their knowledge and skills in ... READ MORE

Request a Quote


There are currently no scheduled classes.

Try searching for another option from our course list.

Course Locator

Or call us at (623) 570-4309 to request a class near you!

MS 20688 - Supporting Windows 8.1

Course Length: 5 Days

In this course, students learn how to plan and implement the installation, management, and maintenance of Windows 8.1. Course participants develop their knowledge and skills in Windows 8.1 installation methods, local and remote management using bundled tools, policy and Windows PowerShell, networking, user authentication and access control, endpoint protection, encryption, profiles and settings, file and print resources, Windows Store apps and desktop apps, and mobile device management with Windows Intune.

Course Objectives

After completing this course, students will be able to:

  • Plan and implement local and remote management methods
  • Plan and implement Windows 8.1 installation methods
  • Manage user authentication and intranet connectivity
  • Implement encryption and maintain endpoint security
  • Manage user settings, profiles, file resources and print resources
  • Manage and maintain remote access and extranet connectivity
  • Manage and maintain Windows Store apps and desktop apps
  • Configure cloud services and manage Windows 8.1 clients with Windows Intune
  • Plan and implement Windows 8.1 recovery solutions


Before attending this course, students should have the following experience:

  • Installing Windows operating systems and updates
  • Configuring client network connectivity
  • Installing Windows applications
  • An understanding of how Windows computers integrate with server computers in a domain environment

MS 20688 - Supporting Windows 8.1

Module 1: Overview of Windows 10

This module introduces the Windows 10 operating system. It describes the new features in Windows 10, and the important changes since Windows 8.1. It describes the use, navigation, and customization of the new, enhanced user interface. This module also mentions the features of Windows 10 that make it beneficial for organizations of different sizes.

  • Introducing Windows 10
  • Navigating the User Interface
Lab : Navigating and Customizing the User Interface
  • Navigating Windows 10
  • Configuring Start
  • Configuring the Desktop

After completing this module, students will be able to:

  • Describe the important new features of Windows 10.
  • Navigate and customize the Windows 10 interface.
Module 2: Installing Windows 10

This module introduces the different editions of Windows 10, and the differences between them. It describes the requirements and available options for installing Windows 10 on a device. It also provides instructions on installing Windows 10 and upgrading to it. This module discusses points to consider when deciding between an upgrade or migration to Windows 10, and the supported upgrade paths from older versions of the Windows operating system.

  • Installing Windows 10
  • Upgrading to Windows 10
Lab : Installing Windows 10
  • Upgrading Windows 7 to Windows 10
  • Migrating User Settings

After completing this module, students will be able to:

  • Describe the different editions of Windows 10 and the features of each.
  • Install and upgrade to Windows 10.
Module 3: Configuring Your Device

This module explains how to configure Windows 10 by using tools such as the Settings app, Control Panel, Windows PowerShell, Remote Server Administration Tools (RSAT) and Group Policy Objects (GPOs). It describes the different types of user accounts, and the benefits of using a Microsoft account. This module also describes Microsoft OneDrive, and how it integrates with Windows 10.

  • Overview of Tools Used to Configure Windows 10
  • Common Configuration Options
  • Managing User Accounts
  • Using OneDrive
Lab : Configuring Windows 10
  • Using the Settings App
  • Using Control Panel
  • Using Windows PowerShell
  • Using GPOs
Lab : Synchronizing Settings with OneDrive
  • Connecting a Microsoft Account
  • Synchronizing Settings between Devices

After completing this module, students will be able to:

  • Describe the use of various tools to configure Windows 10.
  • Explain common configuration options.
  • Manage user accounts.
  • Use OneDrive with Windows 10.
Module 4: Configuring Network Connectivity

This module explains the use of tools such as the Settings app, Network and Sharing Center, and Windows PowerShell to configure network settings. It describes the differences between IPv4 and IPv6 settings, and the benefits of IPv6. It also describes name resolution and provides an overview of the Domain Name System (DNS) service. This module describes the configuration of wireless connectivity in Windows 10, and explains remote access methods available in Windows 10, such as Virtual Private Networks (VPNs), DirectAccess, and Remote Desktop.

  • Configuring IP Network Connectivity
  • Implementing Name Resolution
  • Implementing Wireless Network Connectivity
  • Overview of Remote Access
Lab : Configuring Network Connectivity
  • Verify and Test IPv4 Settings
  • Configuring Automatic IPv4 Settings
  • Configuring and Testing Name Resolution

After completing this module, students will be able to:

  • Describe how to configure IP network connectivity.
  • Implement name resolution.
  • Implement wireless network connectivity.
  • Describe options for remote access in Windows 10.
Module 5: Managing Storage

This module provides an overview of storage options such as hard disks, server-based storage, and virtual hard disks. It describes network storage options such as Network Attached Storage (NAS) and Storage Area Network (SAN), and cloud-based storage options such as OneDrive and Azure Storage. This module describes the management and maintenance of disks, partitions, and volumes. It also describes the Storage Spaces feature, and the process of configuring it.

  • Overview of Storage Options
  • Managing Disks, Partitions, and Volumes
  • Maintaining Disks and Volumes
  • Managing Storage Spaces
Lab : Managing Storage
  • Adding a Disk
  • Creating a Simple Volume
  • Compressing a Folder
  • Enabling Disk Quotas
  • Creating a Storage Space

After completing this module, students will be able to:

  • Explain the different storage options in Windows 10.
  • Manage disks, partitions, and volumes.
  • Maintain disks, partitions, and volumes.
  • Manage Storage Spaces.
Module 6: Managing Files and Printers

This module provides an overview of the file systems supported by Windows 10. It explains how to configure file permissions, the effect of file permissions, how explicit and inherited permissions work, and how to include user and device claims in access permissions. This module also explains how to share folders, the tools to use for sharing a folder, and the effective permissions when a user tries to access data in a shared folder that is protected by file permissions. The last lesson in the module describes how to add and share a printer, and how to manage client and server side printing.

  • Overview of File Systems
  • Configuring and Managing File Access
  • Configuring and Managing Shared Folders
  • Work Folders
  • Managing Printers
Lab : Configuring and Managing Permissions and Shares
  • Creating, Managing, and Sharing a Folder
  • Using Conditions to Control Access and Effective Permissions
  • Lab : Configuring and Using Work Folders
  • Configuring Work Folders
Lab : Installing and Managing a Printer
  • Managing and Using a Printer

After completing this module, students will be able to:

  • Describe and create file systems that are Windows 10 supports.
  • Configure file permissions.
  • Explain how permission inheritance works.
  • Implement conditions to limit access to files and folders.
  • Configure and manage shares.
  • Create and use Work Folders.
  • Configure and manage printers.
Module 7: Managing Apps in Windows 10

This module describes how to install and configure both desktop apps and Windows Store apps in Windows 10. It explains how to install apps manually and automatically, and how to use Microsoft Systems Center Configuration Manager and Microsoft Intune to deploy apps. It describes the Windows Store, and how to manage access to it. This module also describes the Internet Explorer 11 and Edge browsers, and explains how to configure and manage both.

  • Overview of Providing Apps to Users
  • The Windows Store
  • Web Browsers
Lab : Installing and Updating Apps from the Windows Store
  • Sideloading an App
  • Signing In with a Microsoft Account
  • Installing and Updating Windows Store Apps
Lab : Configuring Windows 10 Web Browsers
  • Configuring and Using Microsoft Edge
  • Configuring and Using Internet Explorer

After completing this module, students will be able to:

  • Describe the Windows 10 options for app deployment.
  • Install and manage Windows Store apps.
  • Configure Windows 10 web browsers.
Module 8: Managing Data Security

This module explains how the technologies available with Windows 10 work together to protect against data-related security threats. It provides an overview of these threats, and discusses possible mitigations and best practices for dealing with them. It describes defense-in-depth and Encrypting File System (EFS), and their usage in countering security threats. This module also describes how to configure, administer, and monitor BitLocker.

  • Overview of Data-Related Security Threats
  • Securing Data with EFS
  • Implementing and Managing BitLocker
Lab : Managing Data Security
  • Using EFS
  • Using Bitlocker
  • After completing this module, students will be able to:

    • Understand data-related security threats.
    • Secure data with Encrypting File System (EFS).
    • Implement and manage BitLocker Drive Encryption.
    Module 9: Managing Device Security

    This module explains how to mitigate security threats with the use of Security Compliance Manager, Enhanced Mitigation Experience Toolkit, and security settings in GPOs. It also describes User Account Control (UAC), and how to configure it.

    • Using Security Settings to Mitigate Threats
    • Configuring UAC
    Lab : Managing Device Security
    • Creating Security Policies
    • Testing Security Policies
    • Configuring UAC Prompts

    After completing this module, students will be able to:

    • Use security settings to mitigate threats.
    • Configure user account control (UAC).
    Module 10: Managing Network Security

    This module describes common network-related security threats, and describes options to mitigate them. It describes Windows Firewall, IPsec connection security rules, and Windows Defender, and how to configure these tools to manage network security.

    • Overview of Network-Related Security Threats
    • Windows Firewall
    • Connection Security Rules
    • Windows Defender
    Lab : Managing Network Security
    • Creating and Testing Inbound Rules
    • Creating and Testing Outbound Rules
    • Creating and Testing Connection Security Rules
    • Configuring Windows Defender

    After completing this module, students will be able to:

    • Describe network-related security threats and options for mitigating them.
    • Use Windows Firewall to mitigate security threats.
    • Configure IPsec connection security rules.
    • Use Windows Defender to protect devices from network-related threats.
    Module 11: Troubleshooting and Recovery

    This module describes device drivers, and how to use the Device Manager to view, configure, update, and roll back device drivers. It explains file recovery methods in Windows 10, such as Backup and Restore, File History, and Previous Versions. This module also explains features such as System Restore, Startup Recovery, and System Image Recovery, and describes how to use restore points to roll back device configuration.

    • Managing Devices and Drivers
    • Recovering Files
    • Recovering Devices
    Lab : Troubleshooting and Recovery
    • Managing Device Drivers
    • Using File History to Recover Files
    • Using Previous Versions to Recover Files
    • Recovering a Device with a Restore Point
    • Using the Advanced Start-up Options to Recover a Device

    After completing this module, students will be able to:

    • Describe and manage device drivers.
    • Configure file recovery and revert to previous versions of files.
    • Use device recovery features in Windows 10.
    Module 12: Maintaining Windows 10

    This module describes Windows Update, and Windows Update for Business, and how to configure settings for updates. It describes how to use Windows Server Update Services (WSUS), Configuration Manager, or Intune to distribute updates within organizations. This module also explains how to use the Action Center, Event Viewer, and Performance Monitor in Windows 10.

    • Updating Windows
    • Monitoring Windows 10
    • Optimizing Performance
    Lab : Maintaining Windows 10
    • Configuring Updates for a Single Device
    • Configuring Updates with GPOs
    • Monitoring Events
    • Monitoring Reliability and Performance

    After completing this module, students will be able to:

    • Explain how to keep Windows 10 up to date.
    • Monitor Windows 10.
    • Optimize performance of Windows 10.

    MCSA: Windows 8 certification

    MCSA: Windows 8 certification

    The skills for your professional career

    Prove you have the expertise to configure, manage, and maintain a Windows 8 enterprise system.

    Earning an MCSA: Windows 8 certification will qualify you for a position as a computer support specialist.


    Exam title

    Optional training

    Required exam


    Configuring Windows 8.1



    Supporting Windows 8.1



    Training and Certification Courses and Bootcamps in VMware | Microsoft Technical | Microsoft Developer | Microsoft Sharepoint | Security | Cisco | Citrix