AMA2528: Assertiveness Training for Women in Business

1. Assessing Yourself

• Identify and acknowledge your own strengths
• Outline the conflicting roles and know how to reduce role conflict

2. Assertiveness Skills for Women: Techniques and Practices

• Distinguish between the basic response styles of passive, assertive, and aggressive
• Avoid being manipulated by others

3. Key Communication Skills Necessary

• A successful formula for assertion
• Say "no" and survive
• Assertive techniques of fogging, broken record, negative assertion, negative inquiry, and compromise
• Differences between how women and men communicate
• Send harmonious messages
• Listen assertively

4. Negotiation

• Assumptions about negotiation and how these impact abilities
• Negotiating more effectively
• Develop a personal negotiation plan and personal negotiation skills

5. Overcoming Obstacles to Achieve the Desired Personal and Professional Balance

• Pinpoint your internal obstacles to assertiveness and practice control strategies
• Self-reliance and special support systems
• Your specific anger buttons and how to deal with them productively
• Techniques for preventing and coping with stress
• Incorporate the DOCS model to streamline your time

• Learn assertiveness skills for women to apply in meetings and predominately male environments
• Become comfortable in your own skin
• Develop an action plan based on what you learned
• Deal with conflicts confronting women
• Recognize your strengths and weaknesses
• Practice assertive behaviors in challenging situations
• Overcome obstacles to assertiveness skills for women
• Build and project a positive self-image
• Assess your stress and adopt assertive techniques to help manage stress
• Develop an assertive action plan
• Use assertive communication techniques: verbal, nonverbal, and assertive listening

Women executives, managers, and supervisors who want to build their strengths, improve their communication, conflict resolution, delegation, and action plan skills.