In this course, you’ll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.
The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, you’ll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, you’ll learn how to present your analysis work to management and hold a successful project retrospective.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Date: 12/09/2024 - 12/11/2024 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
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Date: 02/03/2025 - 02/05/2025 (Monday - Wednesday) | 8:30 AM - 4:30 PM (EST)
Location: ONLINE (Virtual Classroom Live)
Delivery Format: VIRTUAL CLASSROOM LIVE
Request Quote & Enroll
1. Introduction to Business Process Analysis
2. Identify Stakeholders and Elicit Information
3. Use the Goal-Question-Metric Approach
4. Model the Current Process
5. Determine Causes of Problems and Identify Improvement Options
6. Take the Next Steps: Business Case to Retrospective
Lab 1: Apply a Quality Checklist
Lab 2: Choose a Business Process to Analyze
Lab 3: Fill Out the Abbreviated Project Minicharter Template
Lab 4: Identify Stakeholders of Your Process
Lab 5: Identify Information Elicitation Techniques for Your Stakeholders
Lab 6: Prepare to Interview the Stakeholders
Lab 7: Perform and Document a GQM Analysis
Lab 8: Create a SIPOC Diagram
Lab 9: Create a Use Case Diagram
Lab 10: Create a Swimlane Diagram
Lab 11: Create an Entity Relationship Diagram
Lab 12: Perform Causal Analysis
Lab 13: Use the STP Method to Identify Improvement Options
Lab 14: Model the Improved Process
Lab 15: Prepare a Management Briefing
Lab 16: Provide Feedback on the BPA Process
