Analysis and Problem Solving for Consultants (CO20)
Analysis and Problem Solving for Consultants (CO20) Course Details:
As clients' problems become more complex, and the desire to implement solutions that not only meet needs but deliver true business value increases, technical consultants need to develop a more in-depth understanding of their clients in order to be successful. This shift combined with the fact that the solutions many organizations or internal support functions offer are also becoming broader and include more services means that technical consultants have to have business acumen and better problem solving and analysis skills.
This is an interactive workshop that helps both internal and external consultants build the skills and knowledge to better gather and analyze client information and make sense of it in order to make more effective recommendations.
Call (919) 283-1674 to get a class scheduled online or in your area!
Prework: Preparation Phase
- Client Engagement Opportunity
- Consulting Behaviours Benchmark Assessment
- Consulting Engagement Life Cycle
- Personal Needs
- Case Study
Introduction
- Introduction to course
- Personal learning objectives
- The Consulting Life Cycle
- Collecting the right data
Understand the Client
- Understanding the client's business mode and strategy
- Documenting value and service chains
- Analyzing stakeholders
Understand the Issue, Opportunity, or Problem
- Identifying data requirements
- Sources of data
- Data collection methods
- Documenting data
- Determining root causes
Construct the Solution
- Identifying and assessing solutions options
- Creative thinking techniques
- Selecting the best option
Develop a Recommendation
- Summarizing findings
- Planning your message
- Tailoring your recommendation for your audience
Connection
- Your personal action plan
*Please Note: Course Outline is subject to change without notice. Exact course outline will be provided at time of registration.
- Understand your client, whether internal or external, and the context for the consulting engagement
- Gather data to clarify the issue, opportunity, or problem to be addressed
- Define success criteria
- Analyze the gap between current and desired results
- Develop and assess alternative solutions or actions
- Select an optimal solution or action
- Develop recommendations to present to your client
Self-study on the Consulting Skills Portal prior to class.
Anyone in an internal or external consulting role
Project managers
Business analysts
IT professionals
Engineers
Other technical professionals who would like to improve the outcomes of their consulting engagements by:
- Collecting the right data from the right stakeholders
- Effectively analyzing the data they collect
- Identifying the right solutions